At Reem Vogue, we take pride in delivering beautifully handcrafted embroidered clothing. Your satisfaction matters to us, which is why we offer a simple and transparent exchange and return process.

✅ Eligibility Criteria

To ensure a smooth experience, please make sure your item meets the following conditions:

  • Products can be exchanged within 30 days of delivery or purchase
  • Items must be unused, unwashed, and in original condition
  • All tags and packaging must be intact
  • A valid proof of purchase (order confirmation or receipt) is required
  • Customized or sale items are not eligible for exchange or return
  • Handmade articles may have slight variations, which are part of their uniqueness and not considered defects

🔁 Exchange Policy

🌐 Online Orders

If you’ve purchased from our website and wish to exchange:

  • Submit your request within 30 days of delivery
  • Share your order details and proof of purchase
  • Our team will review and arrange a pickup from your doorstep
  • Once approved, the replacement item will be shipped

⏳ Processing Time: 7–10 working days

👉 If your desired item is unavailable, you’ll receive a store credit voucher of equal value.

🏬 In-Store Purchases

  • Exchanges are accepted within 30 days from purchase
  • Please bring the original receipt
  • Items will be inspected before approval

You can exchange for:

  • Same value product, OR
  • Higher value product by paying the difference

🔄 Online to Store Exchange

You can also exchange online orders at any Reem Vogue outlet:

  • Provide order confirmation
  • Product must meet eligibility criteria
  • Same exchange rules apply (value or pay difference)

🔙 Return Policy

At Reem Vogue, returns are only accepted under specific conditions to maintain quality standards.

🌐 Online Returns

Returns are accepted only if:

  • You received a wrong item or size, OR
  • The product is damaged or defective

Requirements:

  • Report within 30 days of delivery
  • Provide proof (images/videos)
  • Item must be unused with tags intact

Once verified:

  • Item will be picked up
  • You will receive a store credit voucher

🏬 In-Store Returns

  • Returns are only accepted for defective items
  • Must be reported within 30 days
  • Original receipt is required

After approval, you’ll receive store credit for future purchases.

🔁 Online to Store Returns

  • Online purchases can be returned in-store
  • Applicable only for wrong or defective items
  • Must meet all return conditions

💳 Refund Policy

At Reem Vogue, we currently do not offer cash refunds.

Instead:

  • Customers are issued store credit vouchers
  • These can be used for future purchases
  • Credit is provided only after verification of returned items

💬 Need Help?

If you have any concerns regarding your order, feel free to contact our support team. We’re here to make your shopping experience smooth and enjoyable.